Apply for Desktop Support Engineer

Job Description

·         Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)

·         Provide World Class Customer Service.

·         End to Transaction of Reports.

·         Need to maintain Accuracy in Reports.

·         Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills

·         Excellent verbal and written communication skills

·         Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

·         Perform problem cause analysis

·         Resolve customer queries and achieve customer delight.

·         Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.