· Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
· Provide World Class Customer Service.
· End to Transaction of Reports.
· Need to maintain Accuracy in Reports.
· Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
· Excellent verbal and written communication skills
· Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
· Perform problem cause analysis
· Resolve customer queries and achieve customer delight.
· Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.